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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelley

August 22, 2025

5  out of  5
rating by Kelley
"Wow! What an amazing, organized, professional office. Jillian helped me get a quote very quickly when I wasn’t sure of the policy I currently had. I was missing rental coverage and she figured that out so efficiently. She is kind, professional, and is helping me through this process. I am so happy I walked into Stefanie Bustillo’s State Farm Agency today. Thank you so much Jillian for your help! I truly appreciate it. I would recommend this agency to anyone."
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William Arlan

August 21, 2025

5  out of  5
rating by William Arlan
"Jillian gave us the best advice and saved us $1700 compared to Allstate. The agency exceeded our expectations. You have everything to gain with State Farm."
We responded:
"Wow! $1,700!! We love hearing about your experience! Thank you! "
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Christina Williams

August 20, 2025

5  out of  5
rating by Christina Williams
"Stefanie and Jillian Bustillo were the two ladies I chatted with to get my insurance set up this time around with State Farm. They were both extremely professional, efficient, and very friendly. I appreciated their patience with me as I was in the process of searching for the best rates for my situation. They checked in with me a couple of times over the course of about a month after sending my quote. Overall they ended up having the best price for my needs that matched my previous policy from the company I was leaving. I, also, appreciated Stefanie working extra diligently to check some things for me personally even though she was a short staffed with some ladies being out at the time of me speaking with her. Great customer service. My hope is that I won't need to update this review! Which means I'll remain accident free and won't have a need to interact with the team other than my renewals. All in all I do recommend this agent and her incredible team."
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Ivette Acosta

August 1, 2025

5  out of  5
rating by Ivette Acosta
"Jillian Thanks so much for your help. Your service is top notch. Quick response and willing to go the extra to make sure I had what I needed."
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Alex

July 21, 2025

5  out of  5
rating by Alex
"Not only is the head insurance agent wonderful and attentive, so is her team; they even send happy birthday cards and call you to wish you a happy birthday. Personal outreach like that rarely happens today and it’s a really nice touch!"
We responded:
"Thank you so much my friend! There was happiness because of this review <3"
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Tony Agosto

July 18, 2025

5  out of  5
rating by Tony Agosto
"Great staff they took care of me asap with the best price a found."
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khari charles

July 17, 2025

5  out of  5
rating by khari charles
"Like a good neighbor, Jillian was there to help me with my insurance needs, she Got me a more than reasonable price, provided excellent top of the line customer service. I am happy with the outcome and that I am now part of State Farm. Thank you very much Jillian. You're totally awesome."
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Ronald Bojorquez

July 16, 2025

5  out of  5
rating by Ronald Bojorquez
"Jillian is the best, founded me a great deal in renters insurance and auto, switch right away. Thank you so much Jillian!"
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Caleb

July 11, 2025

5  out of  5
rating by Caleb
"Jhasanne S really helped me out, great customer service. Exceedingly fair prices, and Very understanding about helping me understand the process. Way better than any other prior insurance I’ve had."
We responded:
"Thank you so much Caleb! We’re so happy you’ve had a great experience! Jhasanne is pretty awesome!"
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Apple Monroe

May 22, 2025

5  out of  5
rating by Apple Monroe
"I requested a call from the company regarding a quote due to my rates not going down with Geico, and I received the call within the first 5 minutes of the time I requested. Jennifer took her time to explain the difference between each coverage and insured that I was properly educated on any coverage I decided to decline to prevent me any future heartache. What started as an online quote, ended in me signing up with State Farm within a few minutes of clarity on the phone. I would highly recommend."
We responded:
"Thank you so much Showanda! We appreciate you!"
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Mark Hunley

May 19, 2025

5  out of  5
rating by Mark Hunley
"Stefanie and I have a running joke where after she managed a project for me I called her the 'Okayest Agent' just to mess with her. So, even though she deserves to be called amazing time and again, I can't call her anything but the Okayest Agent. You really should come and work with Stefanie, she is a rockstar."
We responded:
"Haha I still have my OKAYEST AGENT MUG! Thank you so much Mark! We love you and Rachel and we're happy you're happy! :)"
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C D

May 8, 2025

5  out of  5
rating by C D
"We’ve had insurance with this State Farm agency for years. Always satisfied with their level of customer service. Recently worked with Jillian - I appreciate her thoroughness, response time, and attention to details."
We responded:
"Thank you very much! We’re happy you’re happy! :)"
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Maria Oliveira

February 18, 2025

5  out of  5
rating by Maria Oliveira
"I strongly recommend to get the estimates with this company. They work to achieve what you need. I had amazing customer experience from E2E process. Jillian Bustillo was dedicated and very professional providing all clarifications and I was very confident to move insurance company and work with them now. Thank you!😊🙏💕"
We responded:
" Wow! That an amazing review! Thank you so much Maria! Jillian is amazing and we're very lucky to have her! :)"
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R I C

February 14, 2025

1  out of  5
rating by R I C
"The auto policies are with State Farm for over 40 years. This is the POOREST RUN BUNCH OF AGENTS WHO DO NOT CARE ABOUT ANYTHING BUT THWIR NAILS AND HAIR.....OH AND LUNCH, I'M SURE. Thank you FOR NOT CARING AND FOR BEING RUDE ON THE PHONE TIME AND TIME AGAIN."
We responded:
"this was originally a 5 star review 3 years ago and just updated 5 days ago to 1 star review for no apparent reason. we have had no contact with you in over 3 years and you are no longer insured with us — REVIEW WAS OBVIOUSLY LEFT IN ERROR"
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Edwin Gonzalez

February 12, 2025

5  out of  5
rating by Edwin Gonzalez
"Honestly I could not ask for a better team to stand behind me during the good and rough times. Extremely helpful and knowledgeable. Honestly the entire staff is very consistent and communicates very well internally. Genuinely a lost art in this industry. Thank you all for your consistent hard work and dedication to your customers."
We responded:
"Edwin, Thank you so much for your patience and understanding! We are so happy we were able to help you! Thank you so much for your kind words!"
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Michael Atkinson

February 12, 2025

5  out of  5
rating by Michael Atkinson
"Jillian was very knowledgeable and made the whole experience fast and easy. I would definitely recommend her for anyone looking for insurance whether it be for home, auto, or life."
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Nail Goddess

February 7, 2025

5  out of  5
rating by Nail Goddess
"Absolutely happy with the service Stefani has provided. Very smooth transition from switching providers. Thank you!"
We responded:
"Thank you for trusting me cutiepie! Love ya!"
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Patricia Nadeau

January 31, 2025

5  out of  5
rating by Patricia Nadeau
"Visited the office and dealt with Vivianna. She was very professional and provided the information I was looking for quickly. The office is warm and inviting. I would recommend the office to others."
We responded:
"Thank you so much Patricia! We're so happy you had such a wonderful experience! Come by any time! :)"
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María Molleja

January 31, 2025

5  out of  5
rating by María Molleja
"Excelente servicio vivianna gracias por confiar en ustedes"
We responded:
"Thank you so much Maria! "
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Joye Garrett

January 19, 2025

5  out of  5
rating by Joye Garrett
"Jillian was amazing to work with. She explained everything and found the best policy and discounts for Taylor. She was so helpful and is the best!"
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Kirk Henry

January 17, 2025

5  out of  5
rating by Kirk Henry
"Sophia was very helpful in assisting me with my property insurance needs. She displayed professionalism, polite, transparent and maintained a fluid communication system with me. I felt confident my concerns was being handled by a professional. I highly recommend her for any insurance related issues. Great customer service skills."
We responded:
"Thank you Kirk! We appreciate you taking a moment to let us know how Sophia is doing and we appreciate your business as well! "
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Hirak Munoz

January 17, 2025

5  out of  5
rating by Hirak Munoz
"Gracias Sophia por tu ayuda!!"
We responded:
"Thank you so much Hirak!"
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Luciana Minnocci

January 17, 2025

5  out of  5
rating by Luciana Minnocci
"My neighbor kept telling me to use this State Farm office as she said they were the best. For 3 years, I didn't, because insurance is expensive with everyone. However, my condo insurance went up so much money that I decided to check Bustillo State Farm out. I brought my policy's, (condo and car) and I was so surprised that I could save A LOT of money for the same coverage. It was a no brainer, switched right there and then! Jillian Bustillo was kind, professional, respectful and answered all my questions clearly and honestly. I am so glad I switched my insurance to State Farm. I wish I had done it 3 years ago. Please check them out!! You won't be sorry!"
We responded:
"Wow! What a great review! Luciana, thank you so much for taking the time to tell us all about your experience! We agree, Jillian IS pretty great! :)"
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danlmt

December 17, 2024

5  out of  5
rating by danlmt
"Great experience as I had expected. I had the privilege to have Stefanie Bustillo as my agent nearly 20 years ago. Her service then was remarkable. A few years after she moved to have her own agency I eventually left to other well known insurance companies and now that I felt exacerbated with my current insurance premiums I reached out to her. Sophia, one of her account managers, got in touch with me almost immediately and without delays she started working with me and got me insured and with a great new premium. The experience was as before, remarkable! I highly recommend Stefanie's agency and her account manager Sophia for a great pleasant experience, great service and good savings. Thank you, thank you!"
We responded:
"Wow what an amazing story and review! I cannot thank you enough for finding us and I am so happy we were able to help you and you had such a wonderful experience with Sophia! :)"
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Dorottya Bárkányi

December 9, 2024

5  out of  5
rating by Dorottya Bárkányi
"I recently transferred my auto policy to this agency right before my renewal happened. I really was looking for someone to help me review my coverage and see if I’m able to save some money as my insurance was getting ridiculously expensive.I had a very pleasant experience with this office . From the start they were nice and timely on the phone . I want to say a Huge Thank You to Victoria who was very attentive and explained the coverages thoroughly for me. After discussing all the options she ended up saving me a lot of money on my renewal. Thank you!"
We responded:
"Hi Dorottya, Thank you so much for this amazing review! I am so happy Victoria was able to exceed your expectations!"